ServiceNow Architect (Top Secret Clearance Required)

Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks.

Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.

Project Management: Work with project managers to keep projects withinscopeand timeline. Communicate project status with practice leadership and clients. Support deployment registrations tomaintainServiceNow partner status.

Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures andmaintaina secure environment.

Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice.

Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance yourexpertiseto provideinnovative solutions and approaches.

Client Relationships: Build andmaintainstrong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.

Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways,mentoringand coaching individuals, and tailoring growth plans.

Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients.Facilitate collaboration and issue resolution.

Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps toidentifyand foster new opportunities for ICF services and ServiceNowlicensessales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Required Experiences and Certifications

8 or more years of experience implementing and architecting ServiceNow solutions

Candidate must have a Top-Secret Clearance

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Experience Creating or Developing Custom Service Now Applications (AppEngine)

Certified inthreeor moreadditionalmainline certifications, with preference for the following:

CIS – Discovery

CIS – Service Mapping

CIS – Software Asset Management

CIS – Hardware Asset Management

CIS – Event Management

CIS – Performance Analytics

CIS – Vulnerability Management / Response

CIS – IT Service Management

CIS – Customer Service Management

ValuableSkills for this Role

The ideal candidate will also have:

Hands-on experience (>480 hourseach) implementing or architecting 20 or more ServiceNow applications

Experience implementing ServiceNow Now Assistfeatures.

Experience implementing and configuring ServiceNow AI Agents, Integration withother AI providers.

Experience leading technical project teams

Vast experience acrossnumerousparts of the ServiceNow platform and comfort with commonly integrated third-party technologies

Excellencein scripting languages (JavaScript,GlideScript) and other relevant languages

Experience indesigningand leadingcomplexsolutions andintegrations

Strongunderstanding of system architecture and design principles.

Strong technicalleadershipskillsand ahungerto take onadditionalresponsibilities

Excellent written and oral communications skills to deliver technical solutions simply and succinctly

Exceptional problem-solving and critical-thinking abilities

Excellent communication, presentation, and stakeholder management skills

In-depth understanding of ServiceNow best practices and industry trends

Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensuretimelyandaccuratedelivery

#icfcleared

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00

Nationwide Remote Office (US99)