ServiceNow CMDB Manager / Product Owner

CMDB North Star Transformation Leadership

• Lead the North Star transformation across the stabilize, structure, and scale journey, converting assessment findings into a prioritized, funded, and executable roadmap.
• Establish a class-based remediation and certification model covering DEFINE, CONTROL, MEASURE, OWN, OPERATE, and CERTIFY stages for priority CI classes and tables.
• Require a reproducible definition of done for each workstream: baseline, approved design, implemented control, before-and-after proof, named owner, runbook, dashboard, backlog, and sustainment handoff.

Success in this role means: delivering trusted, scalable, and AI-ready CMDB that improves service visibility, strengthens operational decision-making, and enables technology teams to work smarter and more effectively.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Columbus, OH, Charlotte, NC, and Chicago, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

• Own the CMDB product vision, roadmap, backlog, and success metrics.
• Lead and develop a team of CMDB engineers, analysts, and administrators.
• Drive CMDB modernization, governance, and CSDM alignment initiatives.
• Improve CMDB data quality, service visibility, lifecycle governance, and certification processes.
• Lead Discovery, Service Mapping, Service Graph, and CMDB integration strategies.
• Establish standards, controls, and accountability models that ensure trusted, sustainable CMDB operations.
• Partner across infrastructure, cloud, security, application, and operations teams to improve asset and service visibility.
• Define and report on KPIs that demonstrate business value, risk reduction, operational efficiency, and platform health.

Qualifications:

• 5+ years of experience leading enterprise CMDB, ServiceNow, ITOM, or configuration management programs.
• Proven people leadership experience managing technical teams.
• Deep expertise with ServiceNow CMDB, Discovery, Service Mapping, CSDM, IRE, and related integrations.
• Experience building product roadmaps, governance frameworks, and data ownership models.
• Strong knowledge of enterprise infrastructure, cloud environments, applications, and IT service management practices.
• Ability to influence stakeholders, drive organizational change, and deliver measurable outcomes.

Preferred Qualifications:

• ServiceNow certifications (CSA, ITOM, Discovery, or Service Mapping).
• Agile, Product Owner, or ITIL certifications.
• Experience with cloud platforms, cybersecurity, observability, AIOps, automation, or asset management.
• Experience operating within regulated or highly governed enterprise environments.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$132,000 - $198,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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