KLA

ServiceNow Operations & Delivery Lead

United States · Work style not stated · Full time

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About the role

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EmployerKLA
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted30 Sep 2026

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Show full description

The Product Operations & Delivery Lead is a key leadership role within KLA's ServiceNow Platform team, responsible for improving operational effectiveness, delivery execution, stakeholder engagement, and platform governance across ServiceNow products and capabilities.

This role serves as the primary operational liaison between platform development teams, business stakeholders, process owners, and platform leadership. The position helps ensure that enhancement requests, strategic initiatives, operational work, and platform investments are appropriately prioritized, coordinated, tracked, and communicated.

The successful candidate will help drive adoption and business value across KLA's ServiceNow investments, including IT Service Management (ITSM), Customer Service Management (CSM), CMDB, workflow automation, reporting, and future platform capabilities.

Key Responsibilities:

Delivery Operations & Coordination

Coordinate delivery activities across ServiceNow development, administration, and CMDB teams

Drive visibility into team priorities, commitments, capacity, and progress

Facilitate intake, triage, and prioritization processes

Coordinate roadmap planning and release readiness activities

Track dependencies, risks, blockers, and cross-functional initiatives

Improve delivery predictability and execution discipline

Stakeholder Engagement

Serve as the primary operational point of contact for ServiceNow stakeholders

Build relationships with business leaders, process owners, and technical teams

Facilitate discussions regarding priorities, roadmap decisions, and platform capabilities

Communicate platform strategy, delivery status, and operational metrics

Help restore and strengthen stakeholder confidence in the platform team

Product & Process Enablement

Support Product Owners and Process Owners in defining requirements and priorities

Coordinate backlog management and work intake processes

Facilitate business requirements gathering and solution discussions

Help establish governance practices across ServiceNow products and capabilities

Promote adoption of standardized workflows and platform capabilities

ServiceNow Governance

Coordinate platform governance activities

Support demand management and prioritization frameworks

Assist with platform review boards and decision-making processes

Support service catalog, request management, and process governance initiatives

Drive consistency across ITSM, CSM, CMDB, workflow automation, and reporting solutions

Reporting & Operational Insights

Coordinate operational reporting and KPI reviews

Develop stakeholder-facing dashboards and status reporting

Support emerging service health and service ownership initiatives

Assist leadership in communicating platform value and outcomes

Track adoption and effectiveness of ServiceNow capabilities

Continuous Improvement

Identify opportunities to improve platform delivery processes

Drive simplification and standardization efforts

Support operational maturity initiatives

Facilitate lessons learned and improvement planning activities

Promote data-driven decision making

Minimum Qualifications

Bachelor's Level Degree and related work experience of 8 years; Master's Level Degree and related work experience of 6 years or Doctorate (Academic) Degree and related work experience of 3 years

This is a Hybrid role requiring a minimum 3 days/week onsite at our Midwest HQ in Ann Arbor, MI

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $111,100.00 - $162,967.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

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