ServiceNow Senior Technical Consultant

We are seeking an experienced ServiceNow Senior Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, along with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation across the organization.

The successful candidate will work closely with business and IT stakeholders to translate requirements into scalable ServiceNow workflows and automations, while applying ITIL framework principles to optimize service management processes. This is a client-facing, technically demanding role that combines hands-on platform expertise with technical mentorship and project leadership.

Beyond delivery, this consultant will play a key role in driving continuous improvement, staying current with ServiceNow platform updates and industry trends, and ensuring project teams adhere to best practices and quality standards throughout the solution lifecycle.

Essential Job Functions

· Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.

· Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.

· Apply ITIL framework principles to optimize and align service management processes within ServiceNow.

· Manage integrations between ServiceNow and external systems to support seamless operations.

· Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.

· Monitor ServiceNow platform updates and industry trends to continuously enhance solution capabilities.

· Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

· Develop scripting, workflows, and platform customizations to meet business requirements.

Basic Qualifications

· Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.

· Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.

· Experience in scripting, workflow design, and platform customization.

· Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.

· Excellent communication, stakeholder management, and problem-solving skills.

· Bachelor's degree in Computer Science, Information Technology, or related discipline.

Other Qualifications

· Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.

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