ServiceNow Solutions Architect

Design and configure data models, workflows, and governance controls that support intake, prioritization, funding, and investment lifecycle processes, including roles, permissions, access controls, naming conventions, and version-control standards.

Build integrated reporting and analytics capabilities, including governance, financial, and portfolio performance dashboards, and integrate ServiceNow data with reporting tools such as Power BI.

Implement AI-enabled decision-support capabilities to enhance demand intake analysis, investment prioritization, portfolio insights, value-realization tracking, governance decision support, and financial forecasting.

Maintain a coordinated ServiceNow operating environment that aligns with the enterprise ServiceNow implementation, supports unified backlog management, and enables governance workflows across CIOO stakeholders.

Collaborate with the FDIC’s existing enterprise ServiceNow contractor to expand platform adoption and support user acceptance testing, operational adoption, and long-term self-sufficiency.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

Five (5) or more years of experience configuring and implementing ServiceNow, including hands-on experience with Strategic Portfolio Management (SPM) and/or IT Financial Management modules.

Preferred Qualifications

Demonstrated experience with data modeling, workflow design, and configuration of roles, permissions, and access controls aligned with organizational governance requirements.

Experience integrating ServiceNow data with business intelligence and analytics tools (e.g., Power BI) and developing dashboards and automated reporting solutions.

Experience designing solutions that support client self-sufficiency, including documentation, user acceptance testing, training, and knowledge transfer.

ServiceNow certifications, such as Certified System Administrator (CSA) and SPM/ITBM or IT Financial Management Implementation Specialist credentials.

Experience coordinating with multiple vendors in a shared or enterprise ServiceNow environment.

Familiarity with AI productivity tools (e.g., Microsoft Copilot) and their integration into governance, portfolio, and financial management workflows.

Experience supporting a federal agency, financial institution, or financial regulatory organization.

Experience working within complex governance, portfolio management, or technology modernization environments.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$144,381.00 - $245,448.00

Virginia Client Office (VA88)