ServiceNow Technical Consultant

Key Responsibilities

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in the preparation of solution design documentation, including High-Level and Low-Level Designs.
• Configure and customise ServiceNow applications in accordance with platform best practices.
• Participate in requirements gathering workshops, design discussions, and solution playback sessions.
• Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
• Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
• Assist with system testing, defect resolution, and deployment activities.
• Prepare and maintain project documentation, user guides, and technical artefacts.
• Contribute to process improvement initiatives and ServiceNow best practices.
• Provide ongoing support and enhancement recommendations to clients where required.

Required Experience & Skills

• Approximately 2-4 years' experience working with the ServiceNow platform.
• Hands-on experience configuring and supporting ServiceNow solutions.
• Exposure to one or more ServiceNow modules such as:

• ITSM (IT Service Management)
• HRSD (Human Resources Service Delivery)
• SPM (Strategic Portfolio Management)
• ITOM (IT Operations Management)

• Understanding of ServiceNow platform capabilities, configuration, and administration.
• Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into practical technical solutions.
• Good communication and stakeholder engagement skills.
• Strong documentation and organisational capabilities.

Desired Experience

• Exposure to SAP SuccessFactors integrations or HR technology platforms.
• Experience working within Agile project environments.
• Previous consulting or customer-facing experience.
• Experience supporting enterprise-scale ServiceNow implementations.

Personal Attributes

• Strong willingness to learn and develop technical expertise.
• Team-oriented with a collaborative approach.
• Detail-oriented and committed to delivering quality outcomes.
• Proactive, adaptable, and customer-focused.
• Effective communicator with a professional and positive attitude.

Why Apply?

• Opportunity to work on enterprise-scale ServiceNow transformation programs.
• Exposure to a broad range of ServiceNow modules and technologies.
• Supportive and collaborative delivery environment.
• Ongoing training, certification, and career development opportunities.
• Hybrid working flexibility across Sydney, Melbourne, or Brisbane.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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