SF Customs Brokerage Manager

About the Job

This position is in the Seafreight department stationed at Bangkok Headquarter, working as a leader in Thailand Customs Brokerage function, with a reporting line to the Country Managing Director

About You

Duties and responsibilities

1. Strategic Leadership & Compliance Oversight

• Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings
• Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.)
• Conduct internal audits to ensure full compliance with Thai Customs rules and regulations
• Ensure full compliance with all relevant government departments related to Customs

2. Team Management & Operational Coordination

• Manage customs members across all locations
• Monitor clearance processes and ensure all KPI targets are met
• Resolve operational issues with both internal and external in timely manner
• Transfer knowledge and guide the team on improvements and preventative actions
• Provide training and guidance to personnel related to Customs work
• Provide recommendations and areas for improvement to Product Head

3. Government & Stakeholder Engagement

• Work and coordinate with government agencies, to ensure high quality of service and full compliance
• Travel across provinces to meet with Customs Officers and customers
• Regularly share up-to-date customs law and regulation knowledge with internal and external stakeholders

4. Issue Resolution & Quality Assurance

• Handle customs disputes, legal escalations, and complex issues
• Respond promptly to customs inquiries from internal and external customers
• Perform 100% screen and check on new and/or ad hoc customs entries before and after submission through Customs system
• Serve as backup for second checks if customer specialist is away or unavailable

5. Cross-Functional Collaboration

• Participate in joint sales calls with Sales, KAM, or Product teams to bring in new business
• Provide input, comment, solution, recommendations to Commercial and Product Teams when needed
• Handle other tasks as assigned by Head of Airfreight / Seafreight / Contract Logistics – Thailand

Qualifications

• Minimum 10 years of relevant industry experience, with a strong background in freight forwarding
• Minimum 5 years of team management experience
• Holding Active Customs Specialist Certification (AEO License)
• Comprehensive knowledge of airfreight and seafreight customs processes and related documentation
• Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions
• Excellent team player with strong relationship-building skills
• Willingness to travel across provinces to meet with Customs Officers and customers as required
• Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders
• Proficiency in English is advantageous

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!