Shipping Associate

Responsibilities

• Prepare, review, and process import and export shipping documentation, including customs forms, commercial invoices, packing lists, bills of lading, and other required documents.
• Perform accurate data entry into transportation management systems, customs software, and customer databases.
• Assist with customs clearance documentation, including B3 entries, LVS processing, and other customs-related requirements.
• Gather, verify, scan, upload, and maintain shipping and customs documentation in electronic filing systems.
• Coordinate with customs brokers, freight forwarders, carriers, warehouses, and internal departments to ensure timely shipment processing.
• Monitor shipment status and provide updates to customers, partners, and internal teams.
• Respond to inquiries from customers, carriers, vendors, and branch offices via phone and email.
• Assist in preparing reports, claims, forms, and shipment records as required.
• Identify discrepancies in shipping documentation and escalate issues to supervisors or team leads for resolution.
• Operate scanning and document imaging equipment to maintain organized electronic records.
• Support daily administrative duties, including photocopying, filing, document preparation, and record management.
• Ensure compliance with company policies, customs regulations, and applicable import/export laws.
• Assist with special projects and perform other duties as assigned.

Qualifications

• Previous experience in logistics, freight forwarding, customs brokerage, shipping, or import/export operations is preferred.
• Basic knowledge of import/export documentation and customs procedures is an asset.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Strong data entry and typing skills with excellent attention to detail.
• Ability to review spreadsheets, extract relevant information, and communicate findings accurately.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within a team.
• Strong problem-solving skills and commitment to accuracy.
• Customer service-oriented with a professional and positive attitude.

Please note that this role requires night shift working, 4 on 4 off, 7pm to 7am

Employee Type:

Permanent

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