Site Supervisor - Services

Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred

Experience: 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Collaboration Tool: Microsoft Teams experience

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules

Intermediate Excel skills including pivot tables, lookup functions and basic data analysis

Ability to analyze operational data and communicate findings to non-technical audiences

Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

Advanced Excel, Power BI or Tableau experience

Formal Lean or Six Sigma Green Belt training

Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems

Lean Six Sigma Green Belt

Experience in pharmaceutical, biotech, or regulated manufacturing client environments

Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Site Operations Leadership

Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management

Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans

Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels

Lead daily huddles and weekly operations reviews with the team and client contacts

Serve as the escalation point of contact for operational issues during assigned shift and on-call periods

Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement

Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality

Design and pilot workflow changes within authority; document and institutionalize successful improvements

Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case

Lead or participate in site-level continuous improvement projects using structured problem-solving methods

Partner with peer supervisors across the account to standardize effective practices

Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis

Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes

Develop and implement practical solutions for operational issues within scope of authority

Escalate issues requiring broader intervention with fully developed root-cause analysis and proposed corrective actions

Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities

Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar)

Performance Management & Talent Development

Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle

Identify and develop high-potential associates; maintain an active advancement pipeline for peer-level and roles

Design and deliver team-level development activities including cross-training plans and skill-building exercises

Lead or support hiring activities for associate and specialist roles; participate in interview panels for peer supervisor openings

Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline

Recognize strong performance formally and informally; nominate team members for awards and advancement

Vendor & External Partner Coordination

Serve as the site-level point of contact for key vendors and third-party logistics partners

Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope

Participate in vendor performance reviews alongside the Operations Manager and Procurement

Ensure vendor activities on-site comply with client access, safety and quality protocols

Escalate vendor performance concerns to the Operations Manager with supporting documentation

Client Relationship Management

Serve as a primary day-to-day relationship holder with client lab management and site leadership

Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives

Capture, log and respond to client feedback, service requests and complaints within defined SLAs

Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights

Participate in client audits and regulatory inspections as the site operational lead

Safety, Quality & Compliance Oversight

Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation

Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits

Ensure all training certifications are current across the team; prevent assignment of work to associates with lapsed qualifications

Lead team engagement in hazard identification and near-miss reporting

Participate in internal Avantor quality audits and client-led compliance reviews

Workforce Planning & Budget Support

Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design

Review and approve timecards, overtime, and PTO requests within approved budget parameters

Monitor labor hours, overtime trends, and productivity metrics; flag variances with recommended actions

Support preparation of site-level operating budget inputs and contribute to account-level financial reviews

Manage small discretionary spend (team supplies, minor equipment) within delegated authority

Administrative & Reporting

Compile and deliver weekly and monthly site operational reports for internal and client leadership

Maintain accurate personnel records, training documentation and performance files in coordination with HR

Document and maintain site SOPs, work instructions and training materials

Support new business proposals and site expansion activities with operational input as requested

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.