Snr Representative People Solution Centre_PT + EN C2

Job Title:

Snr Representative People Solution Centre_PT + EN C2

Job Description

The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.

Key Responsibilities:

• Prepare new hire related documentation and process employee lifecycle events.
• Manage the administration of documents
• Prepare weekly and monthly HR reports
• Input employee data in the company’s information systems
• Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• Focus on first time resolution by providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• Maintain excellent standards of integrity, professionalism and confidentiality at all times
• Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.