SNROFFCR, Quality Management, Credit Card Customer Centre, T&O

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

• Provide specialized operational support and expertise to the Customer Centre team, ensuring efficient and effective service delivery
• Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
• Develop and maintain strong relationships with internal stakeholders, fostering a culture of collaboration and continuous improvement
• Contribute to the training and development of team members, sharing knowledge and best practices
• Ensure compliance with relevant policies, procedures, and regulatory requirements
• Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.