IFS

Software Engineer

Tokyo, Tokyo, Japan · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerIFS
LocationTokyo, Tokyo, Japan
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As an expert in the manufacturing business domain with in-depth knowledge of industry best practices, you will play a key role in delivering global support services to IFS customers. This role offers significant exposure to the manufacturing industry.

As a consultant – Business Applications, you will be responsible for core activities including;

Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.

Demonstrates deep knowledge of IFS processes and tools.

Show full description

Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards

Takes initiatives to meet team goals and ensures efficient issue resolution.

Executes planned maintenance and improves customer satisfaction

Ensures meaningful and professional communication, meeting customer expectations.

Assists in training colleagues on domain-specific knowledge and tools.

Actively participates in knowledge-distribution activities and addresses documentation gaps

Expands internal and external networks, acting as a reference point within the team.

Takes on additional obligations and contributes to business development events.

Identifies opportunities for process enhancements and proposes improvements.

A university degree, or equivalent professional qualifications, in software/system engineering or IT operations
Naturally curious. gains a sound knowledge of support offerings, customer contracts, and R&D-supported versions.
Adaptable and quick to adjust to changes, with the ability to manage change within scope
Proactive communication and engaging with customers and stakeholders, following through on commitments.
Solid analytical skills to identify root causes and propose feasible solutions.
Good knowledge of support policies, scope, and customer offerings.
Hands-on experience in manufacturing domain, along with strong knowledge of diverse business applications, will be considered a valuable advantage.

Why join IFS? By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.