Solution Engineer

“Critical Infrastructure” refers to a wide variety of systems, including not only traditional on-premise and cloud-based IT systems, but can also include operational technology.

As a Solution Engineer, you'll work alongside a peer group of talented professionals, splitting your time between the field and our lab team. Your job will be to uncover customer challenges, demonstrate how OPSWAT solves them, and guide customers through operationalizing the solution. You'll travel to customer sites and trade shows, collaborate with our CIP lab on demo kits and reusable demonstrations, and support RFPs alongside senior field SEs. You'll be required to maintain proficiency in the domains we serve, expertise in the products, and the disposition that makes a customer want to enthusiastically partner with you for their success.

What You Will Be Doing

• Work with AEs and partners to grow OPSWAT business through customer demos, proof of concepts, and technical evaluations
• Travel to customer sites and trade shows to present and support OPSWAT solutions, including working show booths
• Collaborate with the CIP lab team to build, maintain, and refine reusable demonstrations and mobile show lab kits
• Manage customer requirements, expectations, and solution buy-in
• Deliver detailed responses to RFPs in partnership with field and lab SEs
• Support proof of concepts, evaluations, and post-sale transitions
• Provide pre-sales support to the OPSWAT Channel sales team to drive business and product proficiency

What We Need from You

• Demonstrable experience in cybersecurity or networking, with some customer-facing or pre-sales exposure
• Comfort presenting and leading discussions with customers, including technical and business stakeholders
• Ability to prioritize and meet deadlines while traveling and managing multiple engagements
• Results-driven with an entrepreneurial mindset
• Ability to influence others to achieve results
• Strong communication, organizational, and interpersonal abilities
• Adaptable, self-motivated, and open-minded
• Experience installing and troubleshooting enterprise applications
• Problem-solving abilities; skilled at identifying and resolving technical issues

It Would Be Nice if You Had

• Experience in enterprise software or networking solutions, ideally within the network or device security space.
• Knowledge of Sandbox and anti-malware products and market.
• A technical understanding of APIs.
• Experience working with virtualized and cloud hosted environments (AWS, Azure, etc.).
• Experience working with CRM software.

We Value Our Differences

• We are committed to building a diverse and inclusive team. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.