Solution Expert - MPOS Air

Your most relevant areas of contribution include:

• Functional solution design and harmonization: Understand checkout, payment, checkout-condition, and cash management processes; translate business and country requirements into clear epics, user stories, acceptance criteria, and end-to-end functional designs; and balance local needs with a reusable global solution.
• Integration, compliance, and operational reliability: Coordinate end-to-end flows across POS applications, payment service providers, APIs, and dependent platforms. Ensure alignment with security, regulatory, governance, and country-specific requirements, and support structured problem analysis and resolution.
• Validation, rollout, and continuous improvement: Define and support integration and UAT scenarios, assess production feedback and solution performance, guide countries and technical teams during rollout and adoption, and drive improvements that increase scalability, resilience, operational stability, and business value.

Your Responsibilities:

• Understand the capabilities and limitations of the specific solution or platform;
• Responsible for functional design within the defined solution scope, for end‑to‑end, cross‑system workflows (ERP, workflow engines, reporting tools)
• Ensure solution consistency, scalability, and compliance across platforms and markets
• Jointly with the team and depending on system complexity, configure, customize, and optimize solutions according to business and technical requirements and platform architecture guidance;
• Recommend best practices and design patterns within the respective squad or platform;
• Act as the bridge between business needs and technical execution by interpreting business processes and embedding them into platform configurations and solution design, together with the development teams;
• Validate that the implemented solution aligns with business processes, compliance requirements, and governance standards;
• Assist in implementation, integration, and testing of the solution;
• Provide training and guidance to users or technical teams;
• Stay up-to-date with latest product updates, releases, and features. In the case of external solutions, this is subject to the condition that employees are given access to relevant information and training;
• Advise on solution roadmap and upgrade paths;
• Help optimize performance, scalability, and reliability of the deployed solution via continuous improvements;
• Coordinate across squads, is SPOC for countries and leads harmonization of solution
• Support with problem analysis;
• Provides consultancy on solution for overarching projects and initiatives.

Required key competencies and qualifications:

• Proven expertise and relevant work experience as BA/Solution Expert in a tech setup (multinational or startup);
• Good analytical skills - you know how to ask the right questions and how to summarize everything in one picture;
• Having the ability to turn complex concepts into simple language and vice versa;
• Experience in managing stakeholders relations, preparing and conducting presentations and briefing your teams (Dev, Support, QA);
• Being able to manage and facilitate communication in a challenging, complex and international work environment;
• Mastering strategic business process modeling, traceability, linking of dependent tasks, and quality management techniques;
• Very good fluency in English (written and verbal).
• Payment domain / Checkout knowledge is a plus
• Good understanding of software testing and solution validation practices
• Data analysis, working knowledge of databases and SQL for analysis are a plus
• Understanding of APIs and system integrations
• Agile delivery experience (translating business needs into epics, user stories, acceptance criteria and backlog items)

What do we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: Solution Expert Grade 4 (Md8).