Eltropy Inc.

Solutions Engineer

Santa Clara, CA · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerEltropy Inc.
LocationSanta Clara, CA
Work styleWork style not stated
Employer posted2 months ago

Location: USA Remote
Compensation: $140,000-$160,000 Base

Eltropy is seeking an experienced Solutions Engineer who is passionate about helping credit unions create a best-in-class experience for their members through our industry leading AI communications platform. The ideal candidate is a highly skilled customer-facing Solution Engineer to work with our credit union customers as they select, customize, integrate and deploy our innovative SaaS digital conversations platform.

Role & Responsibilities:

Provide technical expertise to support pre-sales activities, including product demonstrations and presentations to customers.
Collaborate with customers, sales, product, internal architecture, engineering and implementation teams to define technical requirements and create solution designs for professional services statements of work.
Document agreed scope, technical requirements and development timelines, and ensure that they are communicated effectively to all relevant stakeholders.
Work closely with partners and the professional services team to ensure successful delivery of projects on-time, within budget, and to customer expectations.
Develop and maintain relationships with clients, acting as a trusted advisor and technical consultant for professional services.
Design and plan phased approaches to integrations with banking systems for customers, ensuring that they are compatible with the customer's existing infrastructure.
Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and UCaaS providers, sharing knowledge and expertise with the team.
Provide technical training and support to customers and internal teams, as required.
Continuously monitor and evaluate the effectiveness of solutions and identify opportunities for improvement.

Show full description

What You Offer:

Minimum eight years of experience as a Solutions Engineer.
Experience with Credit Unions or in financial industry is a plus.
Technical acumen to deep dive and demo complex B2B SaaS platform.
Bachelor's degree in Computer Science, Engineering or related field.
Proven experience as a Customer- Facing Solution Engineer or similar role.
In-depth knowledge of credit union software market and banking systems.
In-depth knowledge of top CCaaS and UCaaS vendor technologies serving the community financial services (community banks and credit unions) market.
In-depth knowledge of contact center solution offerings and their related systems.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment, and build strong relationships with customers and stakeholders.
Knowledge of project management methodologies.
Willingness to travel as required.

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

Customers are our North Star
No Fear - Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.