Specialist, Customer Acquisition (EA Renewals)- Korean Speaker

Job Title:

Specialist, Customer Acquisition (EA Renewals)- Korean Speaker

Job Description

Leads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.

1. Act as Primary point of contact for the customer during the renewals process, building trust & setting the foundation for long term relationship
2. Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
3. Engages with small and medium businesses across industries, company sizes and types to
determine their needs and identify upsell/cross sell opportunities
4. Understand customers current license position, leading with cloud technologies to secure customer wins, maximizing up-sell and cross-sell opportunities collaborating with Solution Specialists and other stakeholders as needed.
5. Supports renewal process by engaging & co-ordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time;
6. Demonstrates value proposition, helping the customer envision their future with technologies.
7. Be able to address competitive offerings and solutions in the context of customer needs and Experiences.
8. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
9. Accountable for data hygiene in all required tools/trackers is being maintained and accurate (e.g see appendix1 for list of tools).
10. Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales,
pipeline and usage for the products and solutions in scope; maintain high daily activity, minimum ~60-90 activities/day:
Agreement Type Contact per Year
EA’s and large Open/OV/OVS agreements (>$100K) 200 to 400 renewals customer