CNX
Specialist, Customer Success
Philippines · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerCNX
- LocationPhilippines
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Title:
Specialist, Customer Success
Job Description
You Have:
2+ years of experience working in a customer service
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Process orientation and ability to follow call scripts
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
You Will
Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Show full description
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience
Location:
PHL Makati City - SLC
Language Requirements:
Time Type:
Full time
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.