Konecranes

Specialist, Port Solutions

Bangalore, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerKonecranes
LocationBangalore, India
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

Summary of position:

We are looking for a self-starter ProductSpecialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Duties and Responsibilities:

Provide service and customer support during field visits
Manage all on site installation/commissioning, repair, maintenance, and test tasks
Handling warranty cases & repairs
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Coordinate with technical experts from plants for support on technical issues on cranes
Ensure to follow safety procedures and act when safety breach is observed
Follow all company’s filed procedures and protocols
Share relevant information across the service team
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Awareness of ISO 14001 and 45001 standards
Be a team player

Show full description

Requirements and Skills:

Diploma or BE in Mechanical / Electrical / Instrumentation / Mechatronics
Proven Field Service experience for Mobile Harbour Cranes and Heavy Port Equipment
Technical degree or certification (Electrical/Elecronics /Mechatronics/Mechanical)
Ability to troubleshoot, test, repair and service port equipment
Good technical knowledge on drives, servo hydraulics and mechanical assemblies
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Customer service minded with good communication skills
Proactively involve in marketing of after sales products
Generate sales lead for service products

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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