Specialist Software Engineer

Specialist Software Engineer

Duties: Software application Dev/Ops on Amgen’s Salesforce.com platform using Apex, Visual Force, and Lightning Web Components for Service, B2B Commerce and experience cloud capabilities; Develop and maintain customizations for solutions delivery utilizing Salesforce Service, Commerce, Experience Cloud platforms which are a customer service platforms designed to help organizations deliver superior customer support and improve customer satisfaction; Work on MuleSoft integration platform to help businesses connect applications and services; Use DocuSign and Conga platforms to securely sign, send, and manage documents online; Configure and model the Salesforce.com application based on the business requirements; Build Service cloud capabilities—setup accounts & contracts, cases, email-to-case and omni channel rules targeting business requirements; Build B2B Commerce cloud capabilities—set up products, orders, carts, entitlements, order status standard and custom objects per business requirements; Lead the technical configuration of standard and custom objects developed, experience cloud portal, and API customization; Formulate sound technical solutions to common Order to Cash cycle, Distribution & Logistics business requirements; and Communicate software and system designs using UML, lucid chart or other modeling tools and software. May telecommute.

Requirements: Master’s degree (or foreign equivalent) in Computer Science, Software Engineering or related field & 3 years of experience in the job offered or a software-related occupation. Position requires 3 years of experience in the following:

• Apex, Visualforce, and Lightning Web Components for Service Cloud, B2B Commerce, and Experience Cloud capabilities;

• Apex, SOQL, Lightning Web Components, JavaScript, Visualforce, AJAX, HTML, XML, CSS, Process Builder, Flow Management, Custom Settings, Workflow Rules, Triggers, Data Loader, Reports, Dashboards, REST APIs, and SOAP Web Services;

• Salesforce Experience Cloud (Communities) including development of customer and partner portals using Experience Builder, Lightning Web Components, Apex, Visualforce, CMS, custom components, and security and sharing configurations;

• Service Cloud capabilities including Case Management, Email-to-Case, Omni-Channel, Knowledge Base, and Reporting and Analytics;

• Scalable data processing solutions in Salesforce including Batch Apex, Scheduled Apex, Queueable Apex, and asynchronous processing mechanisms;

• Managing Salesforce release and deployment processes including change set management, deployment validation, environment management, and version control using Copado and related DevOps tools;

• Salesforce migration and deployment tools including Copado, ANT Migration Tool, Salesforce CLI (SFDX), and CI/CD pipelines to support code promotion across environments;

• SAFe Agile practices including PI Planning, Sprint Planning, Backlog Management, and Agile ceremonies using project management tools such as Jira and Confluence;

• Supply chain processes including Order-to-Cash, Global Distribution, Customer Service, and Logistics; and

• Web services, data modeling, and enterprise application integration concepts, including implementing Salesforce integrations with MuleSoft, Conga, and DocuSign.

Contact: Interested candidates please apply via https://careers.amgen.com/en/search-jobs and search for job # R-255470.

Job type: Full-Time position. The annual salary for this position in the U.S. is $173,659.00 per year. Also, this position offers stock, retirement, medical, life and disability insurance and eligibility for an annual bonus or for sales roles, other incentive compensation. For more details visit https://careers.amgen.com/life-at-amgen/benefits/

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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