Sutherland
Spotify Non-Voice Support with Dutch and English (Remote within Bulgaria) - Fixed Term Contract
Sofia, Sofia City Province, Bulgaria · Remote (restrictions not stated) · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationSofia, Sofia City Province, Bulgaria
- Work styleRemote (restrictions not stated)
- Employment typeFull-time
- Employer posted
What You'll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Fixed Term Contract from 6th of November till 23rd of December
What We’re Looking For:
- Fluency in Dutch (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks
What You’ll Get:
- Fully remote training and work from anywhere in Bulgaria
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
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Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
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At a glance
- Work styleRemote (restrictions not stated)
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked