CNX

Sr. Analyst, WFM Planning

India · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCNX
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted30 Sep 2026

Job Title:

Sr. Analyst, WFM Planning

Job Description

ROLE :Sr. Analyst, WFM Planning

DESIGNATION : Sr. Analyst, WFM Planning

LOCATION : Bangalore, India

YEARS OF EXPERIENCE :5 + Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Create optimized headcount and hiring plans s Mailchimp business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness.
Mitigate capacity risks by managing dependencies across multiple business units and supply models.
Clearly communicate dependencies and manage/track exceptions.
Partner with internal technology teams on new initiatives, including launch of new internal planning tools.
Participate in new projects and initiatives such as new product, skill, and contact channel rollouts on a global basis.
Coordinate with Service Delivery, Partner Management, Talent Acquisition and Finance teams to analyze historical data and forecast demand.
Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators.
Support Service Delivery & Operational teams to optimize staffing requirements.
Lead global process standardization initiatives
Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders.

Show full description

Qualifications

5+ years of direct experience in Capacity Planning or Labor Modeling
3+ years in program/project management
Experience utilizing Excel and SQL
Experience translating capacity plans and key performance indicators as well as recommendations to senior leaders
Excellent Storytelling skills to clearly articulate the From and-To-and business impacts
Ability to work successfully in a dynamic, ambiguous environment
Ability to meet tight deadlines and prioritize workloads
Exceptional influencing and leadership skills

Education: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Ecospace Bus Park

Language Requirements:

Time Type:

Full time

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