Sutherland
Sr. Assoc-Quality Analyst
Clark, Philippines · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationClark, Philippines
- Work styleOn-site
- Employment typeFull-time
- Employer posted
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Sr. Assoc. Quality Analyst in this role get to:
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
- Six months experience in process transformation
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
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At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityMid level
- Employer posted
- Added to ROLIVA
- Last checked