Sr. Associate - Adobe Workfront

Workflow Operations & Issue Resolution

• Monitor end-to-end content workflows across intake, submission into MLR review, content assembly, and deployment to ensure they function as expected.
• Troubleshoot operational and technical issues and escalate to onshore or IT teams as needed.
• Maintain SLA adherence through timely configurations, issue logging, tracking, and follow-up.

Governance & Compliance Execution

• Apply and uphold governance rules including metadata standards, workflow controls, naming conventions, and status protocols.
• Perform routine platform checks, logs review, and monitoring to support audit readiness.
• Flag inconsistencies or risks and support corrective actions in partnership with onshore and IT teams.

Onshore Collaboration & Workload Coordination

• Partner with U.S.-based business owners and operations leads to align on priorities and complete tasks effectively across time zones.
• Support smooth workflow handoffs and operational continuity between onshore and offshore teams.
• Provide visibility on offshore progress, risks, and dependencies.

User Support & Training Enablement

• Provide day-to-day support for users across marketing, agencies, and operations.
• Maintain SOPs, quick guides, and training materials to assist in user onboarding.
• Assist onshore leads with training delivery, demos, and communication of system changes.

System Optimization & Integration Support

• Identify workflow challenges, bottlenecks, and opportunities for automation.
• Participate in testing, documentation, and rollout of enhancements or integrations.
• Support data cleanups, configuration updates, and small-scale system improvements with guidance from system owners.

Performance Tracking & Reporting

• Review and analyze metrics such as issue resolution times, workflow performance, and user adoption trends.
• Partner with analyst to prepare recurring operational dashboards and summaries for review of content ecosystem health with partners.
• Highlight recurring issues or trends that may require system or process improvements.

Team Collaboration & Capability Growth

• Provide day-to-day support and collaboration across content capabilities teams to ensure consistent service delivery.
• Contribute to process documentation, best practices, and capability-building efforts.
• Support team leads on operational readiness and workload balancing.

Qualifications & Skills:

Required:

• Bachelor’s degree in Information Systems, Technology, Digital Operations, or related field.
• 3–5 years of experience in workflow platforms, work management tools, or content production systems.
• Strong working knowledge of Adobe solutions, CRM systems, and DAM platforms (AEM or equivalent), Veeva Vault.
• Hands-on experience with system administration tasks, workflow operations, or technical troubleshooting.
• Demonstrated attention to detail, data accuracy, and content governance.
• Experience managing multiple priorities in a global or matrixed organization.

Preferred:

• Familiarity with pharmaceutical marketing materials, regulatory processes, and compliance standards.
• Working experience with metadata taxonomies and content tagging frameworks.
• Strong communication skills and ability to collaborate cross-functionally with technical and business teams.

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