Sr. Associate, Backgrounds

Responsibilities/Job Duties:

Conduct phone interviews and internet-based research to complete and verify employment, education, and Professional License information as reported by Client applicants.

Organize assigned work to be completed in priority order, within an assigned time frame.

Communicate with individuals via telephone to complete assigned employment, education, and reference verifications.

Reconcile any discrepancies identified during the investigation.

Ensure client guidelines are followed.

Monitor pending work levels to ensure timely completion of Client background reports.

Maintain strict quality standards.

Contributes to the team effort by accomplishing related results as needed.

Requirements:

Extremely proficient in written as well as spoken English.

Ability to efficiently and effectively use MS Office programs.

Experience in customer service-related activities such as high-volume call centers, customer support centers, insurance claims centers, help centers for financial institutions, scripted call contacts, or service support lines preferred.

Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.

Ability to utilize and leverage available training documentation and process guides to resolve issues and meet production targets.

Ability to leverage multiple data research and processing applications internal and external to meet or exceed expected production targets on a daily basis.

Ability to meet quality targets set by the organization.

Required Education:

Minimum HSC, Graduates preferred.

Competencies:

Individual responsibility and accountability is paramount in every role. Fulfilling these requirements in a supportive and professional manner in all interactions is expected.

Understanding of current web-browsing technology and effective use of internet navigation tools.

Ability to work in a team oriented, fast-paced environment.

Ability to meet and/or exceed daily production quotas.

Typing (40-45 WPM) with 90% Accuracy.

Proficient with most Microsoft Office suite (Word, Excel, Outlook).

Data Entry/ Database Navigation skills.

Written and Verbal Communication skills.

Organizational skills for electronic and physical files and documents.

Ability to work effectively with standard office equipment (telephone, copier, fax).

Maintain Confidentiality/Maintain Professional Discretion.

Multi-task between elements such as phone and PC.

Ability to work in a fast-paced and high-volume environment.

Active listening skills to interpret information accurately.

Persistence and assertiveness in obtaining information.

Ability to work well independently and in teams.

Ability to focus attention on details.

Ability to work under pressure and meet tight deadlines.

Ability to learn and understand highly specialized and detailed information.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status. Any questions, please contact our DISA Recruiting Team (Careers-India <careers-india@disa.com>)