Sr. Associate Software Engineer

Roles & Responsibilities

• Configure and support Salesforce platform capabilities as needed, including objects, fields, page layouts, validation rules, flows, security settings, and user access.
• Support Salesforce integrations by validating inbound and outbound data, reviewing API behavior, and coordinating with Salesforce teams to ensure successful data processing.
• Assist in Salesforce development and enhancement activities using Apex, Lightning Web Components, Aura, Visualforce, and related platform tools when required.
• Use Copado or other DevOps tools to support Salesforce deployment automation, source control, release management, and environment coordination.
• Support MuleSoft APIs and integrations using API-led connectivity patterns, including System APIs, Process APIs, and Experience APIs.
• Support RESTful and SOAP-based integrations between MuleSoft, Salesforce, SAP, and other downstream/upstream enterprise applications, ensuring accurate, reliable, and timely data processing across systems.
• Build and enhance MuleSoft integration logic using DataWeave transformations, connectors, error handling, logging, retry mechanisms, and reusable components.
• Support Production and non-Production MuleSoft applications by monitoring interface health, troubleshooting failures, analyzing logs, and resolving data and integration issues.
• Collaborate with SAP, Salesforce, and business teams to analyze interface failures, validate payloads, identify root causes, and implement permanent fixes.
• Implement MuleSoft best practices for API design, security, exception handling, performance optimization, logging, monitoring, and operational support.
• Support CI/CD and deployment activities for MuleSoft applications using source control and deployment tools, ensuring proper versioning and release governance.
• Perform unit testing, integration testing, regression testing, and support end-to-end testing for MuleSoft interfaces across lower and Production environments.
• Troubleshoot data transformation issues, mapping defects, payload discrepancies, connectivity failures, authentication issues, and performance bottlenecks across integration flows.
• Ensure applications and integrations comply with GxP standards, including traceability, test evidence, documentation, change control, and version control.
• Work with Jira, Confluence, and Agile delivery tools to track requirements, defects, user stories, technical tasks, deployments, and support activities.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, retrospectives, and iterative delivery activities.
• Communicate technical designs, interface flows, system dependencies, and troubleshooting findings clearly to technical teams, business stakeholders, and support partners.
• Identify opportunities to improve integration stability, reduce manual support effort, improve monitoring, and enhance operational reliability.

Basic Qualifications

• Master’s degree and 3 to 5 years of Computer Science, Information Technology, or related field experience; OR
• Bachelor’s degree and 5 to 9 years of Computer Science, Information Technology, or related field experience.

Professional Certifications

• Salesforce Platform Developer I — preferred.
• Salesforce Administrator Certification — preferred.
• MuleSoft Developer Certification — preferred.
• Certified Scrum Developer, SAFe Agile, or equivalent Agile certification — preferred.

Soft Skills

• Strong analytical and problem-solving skills with the ability to troubleshoot complex integration and data issues.
• Good communication and interpersonal skills to collaborate with SAP, Salesforce, MuleSoft, business, and support teams.
• High attention to detail and commitment to quality, especially for data accuracy and interface reliability.
• Ability to prioritize tasks and work effectively under pressure during Production incidents or critical releases.
• Strong ownership mindset with the ability to support Production issues through resolution.
• Team-oriented with a proactive, collaborative, and continuous improvement mindset.
• Ability to mentor junior developers and promote standard methodologies across MuleSoft and Salesforce development.
• Adaptable to changing project requirements, evolving integration patterns, and platform modernization initiatives.

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