Sr. Credit & Collections Analyst

This position reports to the Senior Collections Manager.

Job Summary:

Centric Software is seeking a Senior Credit & Collections Analyst to join our high-performing Finance & Accounting team. This role is critical to the management of global accounts receivable and credit risk in a fast-paced, growth-oriented environment. The ideal candidate is detail-oriented, well-organized, and proactive, with a strong sense of ownership and accountability.

We are looking for a collaborative team player who thrives in a dynamic setting, adapts quickly to change, and contributes to continuous process improvement. Strong communication and problem-solving skills are essential, along with a data-driven mindset and the ability to prioritize effectively. The Senior Analyst will also participate in special projects that support department goals and cross-functional initiatives.

Responsibilities:

Ensure effective operation of collections activities, including managing and maintaining customer aging reports.

Escalate collection concerns, disputes, or high-risk accounts to the Sr. Collections Manager.

Research and resolve past-due invoices and customer discrepancies in a timely manner.

Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.

Advise customers on payment arrangements and strategies for resolution.

Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.

Maintain accurate and complete records of collection efforts and customer communications.

Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.

Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.

Prepare journal entries related to Trade AR.

Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.

Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.

Recommend and support continuous improvement of credit and collections processes.

Provide backup coverage and collaborate with other analysts across the global collections team.

Qualifications:

Required:

Strong understanding of collections processes, AR reconciliation, and credit risk assessment.

Excellent verbal and written communication skills.

Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.

Proficient in Microsoft Word, Outlook, and Office 365 applications.

Quick learner who can adapt to new systems and shift priorities.

Ability to manage time effectively and work independently within a team-oriented environment.

Preferred:

Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).

Prior experience supporting collections during mergers and acquisitions (M&A), including integration of AR balances and customer accounts.

Experience mentoring or providing guidance to Collections Analysts, including assisting with training, answering process questions, and supporting day-to-day issue resolution.

Experience working in multi-currency, multi-region collections environments, including familiarity with international payment behaviors and regional compliance nuances.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.