Sr Director, Head of Products & Solutions, Singapore & Brunei

Working closely with the Singapore Country Manager, Account Executives and regional Product teams, the role translates client, customer and ecosystem needs into a focused market portfolio and a clear pipeline of propositions, product enhancements and go-to-market priorities. The role acts as the senior Product point of contact for clients and ecosystem stakeholders, connecting business and technical leaders to move from strategy through solution design, launch and scaled adoption.

The role has four focus areas:

• Market and Portfolio Strategy: Set the Singapore product vision and priorities across card and non-card payments, balancing near-term commercial delivery with longer-term market and technology shifts.

• Client-Led Commercialization: Partner with clients to identify growth opportunities, shape differentiated propositions and accelerate adoption, activation, engagement and payment volume.

• Innovation and Ecosystem Leadership: Advance digital, data-led and emerging payment capabilities, including stablecoin-enabled payment flows and agentic commerce, by connecting customer needs, market signals, Visa platforms and ecosystem partners.

• Enterprise and Talent Leadership: Mobilize cross-functional teams around common outcomes, build a high-performing Product organization and strengthen the market's product capability and leadership pipeline.

The position requires a structured and programmatic approach to product strategy, portfolio choices, commercialization and execution. The Product team works closely with Sales, Marketing, Risk, Finance, Consulting & Analytics, Client Services, Government Engagement, Technology and regional and global Product teams to deliver initiatives that are strategic, technically complex and cross-functional in nature.

Key responsibilities include:

• Own and communicate the Singapore product strategy, translating enterprise and regional priorities into locally relevant portfolio choices, investment priorities and measurable outcomes.
• Lead the development, delivery and activation of consumer payment strategies across card and non-card payment experiences, including digital commerce, stablecoin-enabled payment flows, agentic commerce and other emerging payment models.
• Deliver agreed Product business outcomes, including revenue contribution, credentials, payment volume, transaction volume, product penetration, customer satisfaction and disciplined management of operating expenses.
• Continuously assess the client, customer, competitive, regulatory and technology landscape to identify new growth opportunities and recommend differentiated market responses.
• Partner with financial institution clients and other go-to-market partners to diagnose portfolio opportunities, design or refresh propositions and successfully launch and scale Visa offerings.
• Build and manage a prioritized pipeline of product enhancements, acceleration plans and new initiatives, with clear business cases, sequencing, ownership, success measures and value realization.
• Lead end-to-end solution design with Visa subject matter experts, connecting client business leaders, product teams and technical leaders to advance implementation and adoption.
• Act as the senior Product advisor to clients on innovation, consumer and digital payments, stablecoins, agentic commerce, commerce trends and major market developments; represent Visa in relevant industry engagements and executive forums.
• Shape portfolio priorities across organizations and redirect resources toward higher-value opportunities, balancing short-term delivery, strategic advantage, risk, cost and operational complexity.
• Use customer, industry and data insights to influence strategic choices, anticipate future needs and establish a culture of evidence-based decision-Challenge entrenched assumptions and operating models, sponsor bold but disciplined experimentation and mobilize cross-functional support behind transformation and change.
• Develop scalable AI-enabled ways of working and lead responsible adoption of AI, data and automation to improve Product productivity, decision quality and speed to market.
• Build strong alignment across local, regional and global stakeholders, putting enterprise success ahead of local optimization and creating clarity on decisions, dependencies and accountabilities.
• Lead, coach and develop the Singapore Product team, building organizational capability, sponsoring high-potential talent, strengthening succession and creating meaningful career pathways.

Why this is important to Visa:

Singapore is a sophisticated, highly connected payments market and an important base for financial institutions, commerce platforms and regional decision-making. The Senior Director, Head of Product, Singapore ensures Visa remains central to how clients grow their portfolios, modernize payment experiences and respond to shifts in customer behavior, technology and the broader ecosystem. By setting a clear market product agenda, converting Visa's capabilities into locally relevant solutions and leading execution across functions, the role strengthens Visa's competitive position and creates sustainable growth for clients and Visa.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

• 15+ years of relevant experience in payments, banking, financial services, commerce, technology or product leadership, with a strong understanding of payment and commerce trends and a future-focused outlook.
• Demonstrated success setting product or portfolio strategy and taking products, propositions or digital services from insight and design through commercialization, implementation and scaled adoption.
• Strong experience in retail banking, consumer cards, digital payments or adjacent payment ecosystems, with a sound understanding of issuer economics and customer lifecycle drivers.
• Proven ability to identify market opportunities, build robust business cases, make portfolio trade-offs and deliver measurable commercial and customer outcomes.
• Experience designing integrated solutions for clients and connecting business, product and technical stakeholders in complex, multi-party environments.
• Executive-level client engagement, communication and presentation skills, with the ability to influence senior internal and external stakeholders and represent Visa credibly in industry forums.
• Strong commercial acumen, analytical judgment and financial discipline, including the ability to balance customer value, growth, risk, cost and operational complexity.
• Demonstrated ability to lead through a matrix, align diverse stakeholders around common outcomes and mobilize teams without relying solely on direct authority.
• Track record of leading organizational change, challenging established approaches constructively and converting ambiguity into clear priorities and action.
• Data fluency and evidence-based decision-making, including defining meaningful success measures, monitoring value realization and adapting priorities based on results.
• Practical fluency with AI, data and automation, with experience applying emerging technologies responsibly to improve operating models, productivity or customer outcomes.
• Proven people leadership, including attracting, developing and retaining talent, building organizational capability and creating a strong leadership pipeline.
• Degree qualification in business, technology or a related discipline. Postgraduate qualifications are desirable.

What will also help:

• Understanding of Visa's business, network, product portfolio and operating model.
• Experience working across Singapore and regional client footprints or in a multi-market environment.
• An established network across financial institutions, fintechs, commerce platforms, regulators or other payment ecosystem participants.
• A record of bold, customer-led thinking that creates strategic advantage rather than only optimizing established products and processes.
• An adaptive learning mindset, with curiosity about emerging technologies, changing customer expectations and new payment and commerce models.
• Hands-on, entrepreneurial and resilient leadership, combined with the ability to operate effectively in a complex, matrixed global organization.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.