Sr. Director II, Support Business Operations

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Role and Responsibilities

The Sr. Director II, Support & Business Operations, will lead the strategic vision and execution, Operations Support, SCM/Logistics and Business/Sales Operations. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Sr. Director II, Support & Business Operations will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability.

• Strategic Leadership: Define and implement the long-term vision and strategy for Operations Support, SCM/Logistics, and Sales/Business Operations, ensuring alignment with Samsung Networks' business goals.
• Cross-Functional Integration: Foster strong collaboration and integration among Operations Support, SCM/Logistics, and Sales/Business Operations teams to ensure seamless project execution and operational efficiency.
• Process Optimization: Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
• Financial Oversight: Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
• Risk Management: Identify, assess, and mitigate risks across all projects and operations, ensuring successful delivery and customer satisfaction.
• Training and Development: Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.
• Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations.
• Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.
• Tool Management: Serve as the owner/interface for various operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.
• Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values.
• Sales Operations: Support Customer Account teams (CAT) on revenue forecasting, tracking of revenue/Management Plan progress and risks and manage customer HW forecasts.
• Customer contracts: Support Customer Account teams (CAT) on customer contracts, SOWs and contractual deliverables

Skills and Qualifications

Minimum Qualifications:

• Bachelor's degree; MBA strongly preferred.
• Certifications: Project Management certification preferred (e.g., PMP).
• 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
• Industry Knowledge: Deep understanding of Sales Operations and Operations support practices
• Leadership: Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities.
• Financial acumen: Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights.
• Communication: Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers.
• Technical Expertise: Strong knowledge of Project/Program management tools, processes, and automation techniques.
• Authorization: Authorized to work in the U.S.

Success Profile:

• Strategic thinker who can connect operational execution to business outcomes.
• Resilient and adaptive leader who thrives in a fast-paced, matrixed environment.
• Customer-centric mindset with a passion for continuous improvement and innovation.
• Collaborative and trusted partner to senior executives and cross-functional peers

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