Sr Facilities Manager

Key Partners

Business Admins, HR, IT, Security, Finance, Legal

Key Performance Indicators

• Employee & customer experience
• 99.9% facilities and service uptime
• Budget adherence and cost optimization
• Team engagement, retention, and capability development
• Food & Beverage quality and satisfaction
• Vendor performance and SLA compliance
• Safety, EHS, and statutory compliance

Leadership & Team Development

• Build, lead, mentor, and develop high-performing multi-disciplinary teams.
• Drive training, succession planning, cross-skilling, and talent development.
• Establish performance goals, coaching programs, and recognition mechanisms.
• Foster a customer-centric, safety-first, and continuous improvement culture.

Facilities Operations

• Lead day-to-day facilities operations, workplace services, housekeeping, pantry, transport, visitor management, wellness, and employee experience programs.
• Drive ESG initiatives, emergency preparedness, and operational readiness across sites.
• Support workplace transitions, office expansions, and new site mobilization.

Food & Beverage Programs

• Own cafeteria, pantry, beverage, and hospitality programs.
• Drive food quality, menu innovation, hygiene, food safety, and employee satisfaction.
• Manage catering partners, contracts, subsidies, budgets, and service standards.
• Support executive dining, client hospitality, and event catering.

Events, Hospitality & Travel

• Lead onsite and offsite events, leadership meetings, conferences, celebrations, and employee engagement programs.
• Deliver premium workplace hospitality, VIP management, reception, and client experiences.
• Manage corporate travel, visas, relocations, travel partners, compliance, and cost optimization.
• Govern events and travel vendors through defined SLAs and performance reviews.

Vendor Management & SLA Governance

• Manage strategic vendor relationships across facilities, transport, F&B, travel, events, and technical services.
• Develop scorecards, KPIs, SLAs, review forums, escalation processes, and contingency plans.
• Drive service excellence, compliance, risk mitigation, and cost efficiencies.

Engineering & Maintenance

• Lead preventive and predictive maintenance programs for all building systems and critical infrastructure.
• Oversee MEP, HVAC, power systems, UPS, DG sets, BMS, and datacenter support.
• Ensure asset reliability, statutory compliance, operational uptime, and CAPEX planning.
• Manage maintenance budgets, audits, inspections, and asset lifecycle programs.

Real Estate & Strategic Leadership

• Lead workplace and real estate strategy, occupancy planning, and portfolio optimization.
• Support lease negotiations, site acquisitions, fit-outs, expansions, relocations, and consolidations.
• Own AOP, CAPEX/OPEX planning, budgeting, and financial governance.
• Drive ESG, sustainability, compliance, business continuity, and automation initiatives.
• Partner with senior leadership to align workplace strategy with business growth.

Qualifications & Experience

• Bachelor’s degree in engineering, Facilities Management, Hospitality, Business, or related field; MBA preferred.
• Minimum 18 experience leading Real Estate & Facilities operations across multiple locations.
• Strong expertise in team leadership, workplace operations, F&B, hospitality, events, travel, vendor management, and financial governance.
• Proven ability to manage large teams, complex stakeholder environments, contracts, budgets, and service delivery organizations.
• Excellent leadership, communication, negotiation, and people-development skills.

We’re doing work that matters. Help us solve what others can’t.