Sr Functional Analyst - Program/Project Coordination & PMO

• Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
• Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
• Track cross-functional issues and dependencies with PMG, PD, and other external teams.
• Proactively follow up on overdue or at-risk items and drive actions through resolution.
• Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.

Operational Reporting & Governance

• Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
• Develop dashboards and reports that provide visibility into overall team execution and operational health.
• Identify trends and recurring issues and communicate actionable insights to leadership.
• Ensure action items have clear ownership, target dates, next steps, and follow-through.

Process Management & Documentation

• Capture and standardize end-to-end Partner Network processes and operating workflows.
• Create and maintain SOPs and process documentation in Confluence.
• Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
• Identify process gaps, inconsistent handoffs, and operational friction.
• Recommend improvements to workflows, governance, reporting, and team processes.

Continuous Improvement

• Identify opportunities to simplify, standardize, and improve operational processes.
• Analyze recurring issues to identify root causes and recommend corrective actions.
• Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
• Support strategic initiatives and process improvement efforts across the Partner Network.

What we are looking for:

Required Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
• 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
• Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
• Hands-on experience with JIRA or similar work management tools.
• Strong Excel skills.
• Experience creating and maintaining process documentation or SOPs.
• Strong organizational, communication, and follow-through skills.
• Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.

Preferred Qualifications

• Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
• Experience in enterprise SaaS, supply chain software, or technology operations.
• Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
• Experience working with geographically distributed and cross-functional teams.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.