Sr Governance Lead (ISB / London Market Account)

• Deal governance (Deal Reviews, Solution Reviews)
• Demand and approval processes
• Procurement and financial governance

• Act as the single point of coordination for governance-related activities

2. Sales Governance (Deal & Solution Reviews)

• Manage and coordinate submissions into ISB governance forums, including:

• Deal Review Forums
• Solution Review Forums

• Ensure:

• Submissions meet required criteria, thresholds, and timelines
• Materials are complete and of high quality prior to submission

• Track outcomes, approvals, and required follow-up actions
• ISB governance forums require structured submission processes, defined thresholds, and formal approvals prior to progression

3. Governance Model & Process Ownership

• Define, implement, and maintain a clear governance model across the account, covering:

• Decision approval processes
• Operations governance forums and cadence
• Submission processes and templates

• Standardise and improve governance processes to ensure:

• Consistency
• Efficiency
• Transparency

4. Decision Governance & Traceability

• Ensure all decisions and approvals are:

• Properly recorded
• Tracked
• Auditable

• Maintain and manage decision logs / approval trackers
• Provide visibility of decisions and status across stakeholders

👉 Current ISB processes emphasise centralised tracking and visibility of all approvals and decision outcomes

5. Business Reviews (MBR / QBR Support)

• Support monthly and quarterly business reviews
• Work with Finance and leadership to:

• Produce governance-aligned reporting
• Ensure data consistency and accuracy

• Provide structured updates on:

• Approvals and governance progress
• Risks and issues
• Compliance status

6. Cross-Functional Governance Coordination

• Work across:

• Sales (deal governance)
• Resource Management (HC approvals)
• Procurement (P.O.s, SOWs)
• Finance (affordability, approvals, reviews)

• Ensure all areas operate within a consistent governance framework

Profile We Need

This is a control and coordination leadership role, not just admin.

Critical Skills

• Strong governance, process management, or PMO experience
• Understanding of structured approval processes and forums
• Strong ability to manage complex workflows and multiple stakeholders
• Excellent organisation and attention to detail
• Strong communication and follow-through capability

Behavioural Attributes

• Highly structured and disciplined
• Proactive and control-oriented
• Strong accountability mindset
• Able to operate confidently with senior stakeholders
• Focused on quality, compliance, and consistency

What Success Looks Like

Near-Term

• All governance processes are:

• Clearly defined
• Consistently followed
• Properly documented

• High-quality, compliant submissions into ISB governance forums
• Full visibility of approvals, decisions, and status

Longer-Term

• A fully embedded governance operating model across the account
• Improved approval timelines and reduced rework
• Strong confidence from leadership in governance and compliance

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