Sr. Product Manager - Xvantage Customer Experience

This role will be responsible for defining and executing the product strategy and roadmap for the Xvantage Customer Domain, with a focus on creating seamless, personalized, and intelligent digital experiences across the reseller journey. Key areas of ownership may include Homepage, Customer & Account experiences, Reseller Onboarding, End Customer experiences, Notifications, personalization, and AI-enabled customer engagement.

The Sr. Product Manager will combine a strong customer-first mindset with hands-on product strategy and execution, partnering closely with Engineering, UX, Data & Analytics, Architecture, Operations, Sales, Marketing, and regional business teams to deliver scalable capabilities that improve customer satisfaction, engagement, adoption, self-service, and business growth.

The role builds on the broader Xvantage emphasis on reseller experience, onboarding, customer master, notifications, personalization, AI-enabled experiences, and measurable customer outcomes.

Key Responsibilities

• Own the product strategy, roadmap, and execution for key capabilities within the Xvantage Customer Domain, aligning customer needs with broader platform and business objectives.
• Lead customer-facing experiences across areas such as Homepage, Account & Customer Management, Reseller Onboarding, End Customer, Notifications & communication, personalization, and customer engagement.
• Identify opportunities to simplify the reseller journey and increase digital self-service, reducing friction and operational dependency while improving the overall customer experience.
• Partner closely with Engineering, UX, Data & Analytics, Architecture, Operations, Marketing, Sales, and regional business teams to translate customer and business problems into scalable global product solutions.
• Own product execution end-to-end—from discovery and requirements through prioritization, Agile delivery, launch, adoption, and continuous optimization.
• Define clear product requirements, user journeys, user stories and acceptance criteria; prioritize the backlog and work hands-on with Engineering and UX throughout delivery.
• Leverage Voice of Customer, behavioral analytics, customer feedback, experimentation, and platform data to identify pain points and opportunities and continuously improve the experience.
• Define and measure product KPIs across CSAT, engagement, adoption, conversion, self-service, operational efficiency, and business impact, using insights to drive roadmap prioritization.
• Develop capabilities for personalized and proactive customer engagement, including intelligent notifications and experiences based on customer profiles, lifecycle events, and behavioral signals.
• Explore and deliver AI-enabled and agentic experiences that simplify customer workflows, proactively surface opportunities, and make Xvantage easier and more intuitive to use.
• Build globally scalable and reusable platform capabilities, balancing common platform needs with country and regional requirements.
• Lead multiple parallel initiatives within a fast-paced Agile/PI planning environment, proactively managing dependencies, risks, trade-offs, and stakeholder expectations.
• Communicate product strategy, roadmap, performance, and business outcomes to senior stakeholders and ensure alignment across global teams.

What You Bring to the Role

• Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline, Advanced degree is a plus.
• 5–8+ years of Product Management experience delivering enterprise software, SaaS, ecommerce, marketplace, or digital platform products.
• Demonstrated experience owning a product area from strategy and roadmap through hands-on execution and measurable outcomes.
• Experience building B2B digital customer experiences, preferably within ecommerce, technology distribution, channel ecosystems, SaaS, or enterprise platforms.
• Strong understanding of customer journeys, digital self-service, personalization, customer engagement, and platform experiences.
• Proven ability to translate complex business and customer problems into clear product requirements and scalable technology solutions.
• Strong experience partnering directly with Engineering and UX teams to scope, prioritize, develop, and launch products.
• A highly analytical mindset with experience using customer insights, behavioral data, product analytics, and KPIs to prioritize opportunities and measure impact.
• Strong stakeholder management and communication skills, with the ability to influence business, technology, operations, and geographically distributed teams.
• Ability to operate effectively in ambiguity, manage competing priorities, and drive multiple complex initiatives to completion.
• Experience working in Agile/Scrum and PI planning environments.
• Experience with AI-enabled customer experiences, conversational interfaces, personalization, or agentic workflows is highly desirable.

What Success Looks Like

Success in this role means creating a Xvantage experience that is increasingly simple, personalized, proactive, and self-service—while demonstrating measurable improvements in customer satisfaction, engagement, adoption, conversion, operational efficiency, and business value.

The Sr. Product Manager will be expected to connect customer problems → data-driven insights → product solutions → measurable outcomes, while building capabilities that can scale across Xvantage globally.

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The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.