Sr, Recruiting Coordination Representative

Finalize job requisition for job posting and recruitment activities by loading the job description, auditing and completing all required fields and initiating the final approval workflow for TA leadership within our recruiting ATS.

Serve as an ambassador for candidate experience by managing interview scheduling, coordinating travel arrangements, reviewing expense submissions, and guiding candidates throughout each stage of their interview process. Utilizing online scheduling software system adhere to documented SLA to ensure timely scheduling of all interviews and debrief meetings. Interview loops may involve onsite and remote components and people in multiple time zones or locations. Maintain proactive, clear communication and deliver exceptional customer service to candidates, recruiters, and hiring leaders, ensuring all participants feel supported, informed, and valued—ultimately delivering a positive, seamless interview experience from start to finish.

Oversee and manage the end-to-end hiring process, which may include the initiation of background checks, monitoring exception reports, and ensuring timely and accurate completion of process documentation. Final audit review of offer details to finalize offer letter components before extending offer letter to candidate. Adherence to company policies and regulatory requirements at every step, ensuring a compliant and efficient onboarding experience for new team members.

Utilize ServiceNow (HRHN) ticketing and case management system for a variety of inquiries and tasks that need to be addressed by the Coordination team. Monitor and update assigned case load as appropriate until cases can be resolved and closed. These tickets may include inquiries from both internal and external customers.

Adhere to established activity metrics standards including volume, cycle times, SLA and fall out rates for various interview coordination activities to ensure adherence to key performance standards and provide insights for continuous process improvement and strategic decision-making.

Participate in training initiatives and UAT, serving as a subject matter expert for coordination activities and providing insights to enhance team efficiency and operational effectiveness.

Assigned ad-hoc project work to assist with the review of documentation or operational processes and provide input and recommendations for solutions and continuous improvement.

Required Skills and Experience

A minimum of 4 years of related working experience in human resources

Demonstrated ability to thrive in fast-paced settings and adapt quickly to changing priorities.

Skilled in independent time management and prioritization within a deadline-driven environment.

Outstanding written and verbal communication skills, with meticulous attention to detail. Local language and bilingual English skills required.

Computer proficiency in Microsoft Office, applicant tracking systems, and CRM platforms.

Required Education and Training

HS diploma required; bachelor’s degree preferred

Preferred Skills and Experience

2 years of experience in recruiting coordination or related capacity supporting talent acquisition in a human resources department

Experience with Workday HRIS, GoodTime scheduling software and SmartRecruiters Applicant Tracking System

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.