Sr. Representative, Customer Service Operations

Responsibilities

Process customer orders, returns, and order-related inquiries.

Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.

Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.

Partner with DC, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.

Support designated sales-related activities, including goodwill credit submissions within approved limits.

Manage aged and escalated cases to ensure timely resolution.

Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.

Qualifications

2 or more years of experience in working as a front-facing customer representative, in a fast-paced environment

College graduate, preferred

Has ability to easily navigate and toggle between screens and systems to research and resolve customer concerns

Has intermediate communication skills, both verbal and written

Has good interpersonal and critical thinking skills

Is keen to detail and have organization skills and sense of urgency

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

Works independently within established procedures; may receive general guidance on new assignments

May provide general guidance or technical assistance to less experienced team members

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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