CNX

Sr. Specialist, Customer Success

Philippines · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCNX
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted2 Oct 2026

Job Title:

Sr. Specialist, Customer Success

Job Description

The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will:

SalesStrategy: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.

ClientEngagement: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.

SalesPresentations: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.

Show full description

NegotiationandClosingDeals: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA

PipelineManagement: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.

RevenueForecasting: Forecast sales revenue and providing regular updates to sales management.

Collaboration: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.

MarketKnowledge: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.

Post-SalesSupport: update CRM system for other teams to complete post sale activities

You Have:

3-5 years of experience in a quota-carrying sales role

For the Thailand market, fluency in Thai and English to serve customers

For the Philippines market, fluency in Tagalog and English to serve customers

Experience with recruiting, recruitment media and HR software

Experience with SaaS opportunities

Experience selling IT or recruiting solutions

Knowledge of software contract terms and conditions with the ability to create fair transactions

Negotiation and accurate forecasting skills

Close high-level business in an evangelist sales environment

Use data to inform decision-making and persuade others

Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

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