R1 RCM

Sr Staff Engineer-IT (Voice Engineer)

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerR1 RCM
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted3 Jun 2026

R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone

Show full description

Job Description:

Core Responsibilities:

Day to day support and maintenance of Genesys PureCloud Solutions

MACD on Genesys, including call flows, SIP trunks etc

Act as L3 support during issues and drive towards resolution

Work with various internal / external application team on integrating their platform with Genesys

Migration and implementation of Genesys PureCloud Solution

Monitor project progress and adjust as necessary to ensure successful project delivery.

Creation of Documentation and Knowledge base

Responsible for managing incident and service requests

Manage and coordinate team activities, working closely with different support groups.

Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.

Skills and Experience:

Hands on experience on troubleshooting Genesys PureCloud solutions

Good knowledge on API’s and integrating with 3rd party applications.

Experience on migration and implementation of Genesys PureCloud

Strong understanding on business requirements and ability to convert to solutions.

Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring

Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.

Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.

Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it

Knowledge on network routing,VOIP Protocols, SIP Responses, Handshake communication etc.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.