Itron

Sr Systems Engineer

Australia · Hybrid · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerItron
LocationAustralia
Work styleHybrid
Employment typeFull time
Employer posted6 Oct 2026

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

About the Role

We are seeking a highly motivated Senior Systems Engineer to join our Managed Services team in Australia. This position is responsible for application support: managing incidents, troubleshooting complex technical issues, and maintaining customer-facing production environments. The ideal candidate combines strong technical troubleshooting skills with excellent customer communication and a passion for problem-solving.

This role provides critical support across Windows and Linux-based environments and works closely with customers, product teams, and technical specialists to ensure reliable service delivery.

Key Responsibilities

Provide application management, administration, and operational support for production environments.
Investigate and resolve customer-reported incidents and service requests.
Perform root cause analysis for application, infrastructure, and integration issues.
Manage support cases through their full lifecycle, ensuring timely updates and resolution.
Monitor system health, performance, and service availability.
Troubleshoot issues involving operating systems, networking, databases, and application components.
Collaborate with cross-functional teams to drive issue resolution and service improvements.
Document troubleshooting findings, procedures, and operational best practices.
Participate in scheduled weekend on-call rotations.

Show full description

Required Qualifications

Technical Skills

1-3 years of experience supporting enterprise applications or IT systems.
Experience working with both Windows and Linux operating systems.
Working knowledge of SQL, including the ability to query and analyze data.
Understanding of system administration fundamentals, including TCP/IP networking Common protocols and ports DNSFirewalls and connectivity troubleshooting Operating system concepts and system services
Strong troubleshooting and analytical problem-solving skills.

Professional Skills

Experience with case management or ticketing systems.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced support environment.
Customer-focused mindset with a commitment to service excellence.

Training & Schedule Expectations

Must be willing to work either early-morning or late-evening shifts during the first 45-60 days to support onboarding and training activities with global team members.
Participation in a rotating weekend on-call support schedule is required.

Preferred Qualifications

Candidates with any of the following skills will stand out:

Experience with Meter Data Management (MDM) systems
Kubernetes (K8s) administration or troubleshooting experience
Open Telemetry (OTLP) knowledge and observability concepts
Experience supporting SaaS or cloud-hosted applications
Scripting experience (PowerShell, Bash, Python, or similar)
Monitoring and logging platforms

What Success Looks Like

Rapidly diagnose and resolve technical issues.
Effectively communicate with customers and internal stakeholders.
Own incidents through resolution while maintaining high customer satisfaction.
Contribute to operational improvements and knowledge sharing within the team.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.