WEKA

Sr. Technical Services Engineer (Hybrid, Bangalore)

Bengaluru, India · Hybrid

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerWEKA
LocationBengaluru, India
Work styleHybrid
Employer posted11 days ago

Summary:

As Senior Technical Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service.

Location: Hybrid (On-site Bangalore 3 days; Remote)

As a Senior Technical Services Engineer, you’ll:

Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements.
Troubleshoot and resolve technical issues, escalating to engineering when necessary.
Reproduction of customer issues in a lab environment.
Provide feedback to engineering to enhance product supportability, usability, and serviceability.
Support pre-sales engineers, partners, and resellers with technical expertise.
Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues.
Own, track, and document customer issues via the ticketing system.
Communicate clearly and professionally with customers, partners, and internal teams while advocating customer concerns internally and represent WEKA externally.
Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles).
Contribute to project initiatives that align with team and company goals.
Progress towards a subject matter expert in different technologies and obtain industry certifications.
Participate in on-call, follow-the-sun support rotations as needed.
Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

Show full description

Requirements:

5+ years in customer-facing technical roles, solving complex enterprise infrastructure issues.
Strong technical troubleshooting supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX).
Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting.
Experience working with or troubleshooting file protocols (POSIX, NFS, SMB, S3)
Experience working with Kubernetes, Containers, LXC.
Experience troubleshooting and analyzing logs and other monitoring tools (Prometheus, Grafana).
Experience in enterprise L3 support and customer interactions for enterprise infrastructure products
Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment.
Proven ability to troubleshoot complex customer problems and the escalation process to internal engineering and product teams.
Experience collaborating between customer support and product development teams.
Experience working with one of the following cloud environments (AWS, GCP, Azure).
Prior support experience at storage/HPC related companies.
Prior administration experience in managing large-scale HPC clusters.

The WEKA Way:

We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.