AspenTech

Sr. Technical Support DGM

India · Work style not stated

Posted over 6 months ago: check it’s still open

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAspenTech
LocationIndia
Work styleWork style not stated
Employer posted18 Oct 2024

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Sr Technical Support Engineer – Digital Grid Management Solutions

AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems.

Show full description

Your Impact

Key Responsibilities:

Provide technical support for AspenTech’s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.

Deliver training sessions for customers on AspenTech’s grid management solutions, focusing on how to optimize the software in real-world utility environments.

Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.

Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions.

Support the development of customer-focused training materials and industry best practices.

Travel to customer sites as needed, typically less than 25%.

What You'll Need

quired Qualifications:

Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience. A Master's degree is a plus.

Experience in utility automation, grid management, or control systems.

Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.

Strong customer-first mindset with the ability to troubleshoot complex technical issues.

Preferred Qualifications:

Experience with AspenTech products or similar advanced software from other vendors is a plus.

Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Strong interpersonal skills with a commitment to building lasting customer relationships.

Willingness to travel as needed for customer engagements, including international travel (less than 25%).

Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.

#LI-RR1

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.