Sr. UX Designer

The UX Designer level is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. In the journeys, this position facilitates accounting for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position facilitates addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

What You’ll Work On
Include, but are not limited to, the following:

• Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
• Assist with the design, execution, and incorporation of user research into the design of the relative Journeys.
• Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Facilitate creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
• Facilitate use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• Support the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; advocate for these standards, principles, processes.
• Support collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs.
• Support advocacy for the Experience's/Journey’s UX vision.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.

Required Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 4+ years of experience working as a UX Designer and familiarity with Agile / Scrum / Kanban methodologies.
• Experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• Strong knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Strong understanding of human centered design and design thinking methodologies.
• Experience in creating accessible, inclusive, and equitable design.
• Experience in using design systems (Material, Carbon, Fluent, etc).
• Experience in problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Experience working with strategists, product managers, engineers, researchers, and SMEs in a constructive and collaborative relationship.
• Strong written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to more senior leadership).
• Organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work without sponsorship.

Preferred Qualifications

• Experience mentoring more junior UX Designers.
• Experience in healthcare, wellness, or digital health.
• Experience with service design (both digital and physical), and operations.
• Experience with both B2C and B2B products and/or services.
• Experience with react framework.

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Project Management

DIVISION:

ONCO Cancer Diagnostics

LOCATION:

United States > Madison : 5505 Endeavor Ln

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf