Nagarro

Staff Engineer, ServiceNow (AI Ops & Event Management)

India · Remote (restrictions not stated) · Full-time

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

REQUIREMENTS:

Experience - 5.5+ years
Strong experience in ServiceNow AIOps, Event Management, and ITOM
Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
Hands-on experience with ServiceNow Event Management and alert correlation capabilities
Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
Strong understanding of IT Operations Management (ITOM) processes and best practices
Experience working with REST and SOAP APIs for integrations
Ability to translate business requirements into scalable technical solutions
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science, Engineering, or a related field
ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage

Show full description

RESPONSIBILITIES:

Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
Develop and maintain integrations between ServiceNow and enterprise monitoring tools
Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
Collaborate with stakeholders to gather requirements and design effective ITOM solutions
Configure and customize ServiceNow applications to meet business needs
Perform integration testing and ensure high-quality solution delivery
Troubleshoot and resolve application, integration, and platform-related issues
Support platform upgrades, deployments, and continuous improvement initiatives
Ensure adherence to ServiceNow development standards, governance, and security best practices
Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.