Nagarro

Staff Engineer, ServiceNow (CMDB & ATF)

India · Remote (restrictions not stated) · Full-time

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

REQUIREMENTS:

Experience - 5+ years
Strong hands-on experience with ServiceNow platform testing and quality assurance processes
Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
Experience in designing, developing, and maintaining automated test scripts using ATF
Good understanding of ServiceNow platform fundamentals and core functionalities
Experience with Asset Management processes and ServiceNow Asset Management modules
Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
Strong understanding of functional, regression, integration, and end-to-end testing methodologies
Ability to independently drive QE initiatives and establish testing best practices
Strong analytical, troubleshooting, and defect management skills
Excellent communication and stakeholder management skills
CSA certification or relevant ServiceNow certifications will be an added advantage

Show full description

RESPONSIBILITIES:

Design, develop, execute, and maintain automated test cases using ServiceNow ATF
Validate ServiceNow platform functionality across releases, enhancements, and configurations
Perform functional, regression, integration, and end-to-end testing activities
Ensure CMDB data quality and support data hygiene initiatives across the platform
Validate Asset Management, Compliance, Auditing, and Security Control processes
Perform testing and validation of integrations with third-party systems and applications
Support ServiceNow upgrade and clone activities, including impact assessment and testing
Identify, document, track, and manage defects through resolution
Develop and maintain test plans, test cases, test scripts, and testing documentation
Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
Provide testing sign-off and quality assurance recommendations for production deployments
Analyze test results and provide actionable insights to improve platform quality and stability
Drive continuous improvement initiatives for ServiceNow QE processes and test automation
Ensure adherence to organizational quality standards, governance, and best practices

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.