Wise

Staff Product Designer - Wise Assistant Experience

London, United Kingdom · On-site · Full-time

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About the role

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  • EmployerWise
  • LocationLondon, EC2A 4JE, United Kingdom
  • Work styleOn-site
  • Employment typeFull-time
  • Employer posted

The Assistant Experience team is building the AI-native interaction layer at Wise - the chat interface, component library, and conversational interaction patterns that every product team at Wise builds on. As a key design hire into this platform, you'll own the shared chat design system across Figma, web, iOS, and Android, and shape what the Wise Assistant looks and feels like for millions of customers across every surface it touches.

WHAT YOU'LL BE DOING

Owning the design and evolution of our shared chat design system - foundations, components, and composed patterns that span Figma, web, iOS, and Android, and that every Wise product team builds their assistant experiences on

Designing the AI assistant experience end-to-end: entry points, conversation patterns, streaming states, and the moments where the model makes use of structured UI to communicate - keeping it consistent as it scales across the product

Show full description

Partnering closely with engineering and content design to define the contracts that govern what the assistant can say and how the design system renders it - this is design at the level of architecture, not just screen

Working directly with partner product teams as they integrate the assistant into their domains, reviewing their UI proposals and ensuring they compose from shared building blocks rather than silently forking the system

Prototyping in code to validate interaction patterns at the fidelity where AI-specific details - streaming, interruption, error recovery, latency states - actually become visible

Setting and upholding the craft bar: component states, accessibility, micro-interactions, and the kind of precision that's invisible when right and obvious when wrong

WHAT YOU'LL BRING

A portfolio that demonstrates both atomic precision (tokens, variants, states) and systems-level thinking - you've contributed to the architecture of a design system

Strong product design craft: you ship the states, the edge cases, and the accessibility - not just the happy path

Experience designing AI or conversational products - you understand the constraints of streaming, uncertainty, and structured outputs and use them to inform better UX, not fight against them

A track record of working closely with engineering, including defining component APIs and shipping things that are correct as well as beautiful

The range to work across multiple platforms (web, iOS, Android) from one coherent system without letting each one fragment into its own thing

Collaborate closely with designers across the organisation, understanding their needs and being flexible, while also being able to push back to create a unified experience

NICE TO HAVE BUT NOT ESSENTIAL

Experience prototyping in code - designers on this team often work directly in code, and the closer you are to it the faster you'll move

Familiarity with a horizontal platform team model, where your customers are other product designers and engineers, not just end-users directly

Experience designing within financial services or other regulated domains where compliance and security constraints shape what you can and can't put on screen

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Product and UX designer jobs in London

ROLIVA currently lists 17 open roles like this in London.

Employers hiring for this

  • Wise5 open roles
  • Version 12 open roles
  • Deliveroo1 open role
  • Figma1 open role
  • Gen Digital1 open role

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At a glance

  • Work styleOn-site
  • Employment typeFull-time
  • SeniorityMid level
  • Employer posted
  • Added to ROLIVA
  • Last checked

Skills in this posting

Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.

Figma

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