R1 RCM

Staff Software Engineer - IT Infra & Operations

Philippines · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerR1 RCM
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted8 Oct 2026

IT Voice Engineer

Eligibility Criteria:

Open to all 1S to 4S and 4i Associates

Must be a regular employee with at least 6 months tenure in current role.

At least "Consistently Meets Expectations" or have a satisfactory rating as per R1's performance rating system

Not enrolled in a Performance Improvement Plan.

Must not have active or ongoing Ethics Point, Data Privacy, Performance Improvement, Employee Relations cases/disciplinary record/s

Must not have failed any internal selection process or Apprenticeship Program in the last 6 months

95% or higher Attendance score in each month

90% or higher Quality score in each month

No call outs/escalation from internal/external stakeholder

How to Apply:

Click this job posting (or the hyperlinked requisition number above) to access the Workday link.

In your Workday registration, ensure to attach your updated CV with contact number.

Show full description

Ensure that your line manager is informed prior to submitting your application.

Core Responsibilities:

Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology
Migration and implementation of Genesys PureCloud Solution
Creation of Documentation and Knowledge bases
Installation and basic troubleshooting of SIP IP Phone
Responsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised.
Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.

Qualifications:

Hands on experience on troubleshooting both Genesys on premise and PureCloud solutions
Experience on migration and implementation of Genesys PureCloud is a plus but not mandatory
Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
Basic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans.
Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
Knowledge on VOIP Protocols and SIP
Any computer related courses graduate
Minimum 2 years experience as IT Voice

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package

• Target variable incentives

• Medical Plan (HMO) from Day 1 of employment with free dependents

• Life insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Night Differential offered

• Employee Referral Program

• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: https://www.facebook.com/r1rcmphilippines

#R1Philippines #AllTogetherBetterinR1PH

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.