Staff Software Engineer - ServiceNow

Bengaluru, KA, India · Hybrid · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerLinkedin
LocationBengaluru, KA, India
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

The ServiceNow Platform team owns implementations and integrations for our global instance of ServiceNow. As a Staff Software Engineer, you will be responsible for the architecture, design, and extensibility of our ServiceNow platform that empower LinkedIn’s enterprise operations across IT Operations, HR, Finance, and Workplace systems . You will directly impact the day-to-day experience of LinkedIn’s 17,500+ Employees and Contingent Workforce.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Responsibilities:

Define Engineering Craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations. Be hands-on, self-driven, and continuously learn new approaches, languages, and frameworks. Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded. Demonstrate collaborative skills to work effectively with diverse teams.

Show full description

You will lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.

Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.

Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.

Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.

Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.

Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.

Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.

Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.

Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.

Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams

Basic Qualifications:

BA/BS Degree in Computer Science or related technical discipline, or related practical experience.

10+ years experience in software design, development, and algorithm related solutions.

Experience in computer science fundamentals: data structures, algorithms, design patterns

Hands-on experience working on ServiceNow HR/TSM Modules – Creating Service Catalogs, Record Producers, Portal, Workflows and Orchestration

Hands-on expertise with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.

Understanding of asset lifecycles, license compliance, software normalization, and hardware asset governance.

Preferred Qualifications:

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).

BS and 8+ years of relevant work experience, MS and 7+ years of relevant work experience, or PhD and 4+ years of relevant work experience.

Understanding of platform governance, upgrade strategies, and technical debt management.

Suggested Skills:

Servicenow
Coding
Design

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.