Store Manager - Castleford (38 hours)

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency

• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results

• Understanding customer expectations and training your team to always reach or exceed their expectations

• Guides and provides training to all team members in relation to products, NB technologies and seasonal products

• Assists in co-ordinating rota and scheduling

• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention

• Supports the recruitment, induction, training, and development of the store team

• Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control

• Dealing with enquiries and an escalation route for customer complaints

• Understanding and supporting store operations, policies and procedures via the retail game changer

• Adhere to company’s policies and procedures

• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player

• Proven experience in a supervisory position

• Ability to lead and coach a team

• Knowledge of retail KPIs

• Previous experience in retail desirable

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package

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Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.