Strategic Customer Operations Specialist

Based in Sydney and reporting to the Senior Strategic Customer Operations Lead, your role will act as the single point of contact for customers operational partnerships and be the conduit for the customer into Medtronic’s Global Operations & Supply Chain, signalling customer issues as opportunities for improvement and building a platform for partnership and growth.

This is an exciting opportunity for an individual who enjoys a role with scope for varied tasks, has a process improvement mindset and thrives in engaging with different stakeholder groups to deliver a superior Customer Experience.

Primary Responsibilities

• Responsible (end-to-end) for the operational Order to Cash (OTC) performance with segmented accounts; this includes a personalized touch towards key customers.
• Act as a key operational contact for assigned Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries.
• Monitor and report on operational performance metrics, including open orders, backorders, deliveries, returns, and disputes.
• Identify improvement areas (e.g. price discrepancies, split deliveries, back-order etc.), root causes and drive improvements. Partner with internal stakeholders on identifying and executing on business opportunities and/or service improvements (e-business, default delivery services, etc).
• Prepare regular customer updates and operational reports, ensuring clear and proactive communication.
• Work closely with Customer Service, Supply Chain, Warehouse, Finance, and Sales teams to facilitate timely issue resolution.
• Assist with continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.
• Maintain accurate records and support process compliance across customer-facing operations.
• Escalate emerging risks, service concerns, and customer issues where appropriate.
• undefined

Required Qualifications

• High school certificate (Year 12) is minimum education requirement
• 2 years relevant experience in customer service or technical support.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

‌

‌

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).