Strategic Program Manager, Focus Accounts (DACH Region)

What you'll do at UiPath

Customer leadership:

Act as the customer's primary counterpart for the overall automation program, from the program lead and CoE up to executive sponsors

Run the program governance cadence with the customer: steering committees, program reviews, QBRs and executive alignment

Build a joint program roadmap with the customer and keep it aligned with their business priorities and UiPath's product direction

Escalate and resolve delivery, adoption or relationship risks early, bringing in the right UiPath leaders when needed

Professional Services delivery oversight

Own the end-to-end view of all Professional Services delivery on your accounts: scope, timelines, budgets, resourcing and quality across every active SoW.

Work with PS project managers, solution architects and engineers to make sure workstreams deliver on time, within budget and to the agreed outcomes

Manage the handover from implementation into Day 2 operations, so that delivered solutions are adopted, run stably and scale

Prioritize across workstreams and resolve conflicts on scope, dependencies and capacity

Multi-entity program governance

Coordinate a federated setup with multiple operating entities, a central CoE or shared service center, and different delivery and support models

Align implementation partners and system integrators with UiPath's delivery approach and the customer's governance

Create one transparent view of status, risks and decisions across entities, regions and partners

Commercial and contract governance

Track SoW budgets and burn, license consumption and prepaid credits, and act early on underuse or expiry

Spot scope changes and new needs and bring them to the Account Executive as qualified opportunities

Support renewal readiness by documenting delivered value and open commitments

Measurement and reporting

Define and track program success metrics: on-time and on-budget delivery, use cases in production, consumption, adoption, value realized and customer satisfaction

Report program status, results and risks to the customer and to UiPath leadership in a clear, consistent format

Share customer insights and lessons learned with Product, Engineering, PS and Sales to shape wider decisions

What you'll bring to the team

8+ years in enterprise program management, professional services delivery or customer success leadership, ideally in B2B software or SaaS

A track record of leading complex, customer-facing programs with multiple workstreams, budgets and stakeholders, from implementation through to scaled operations

Experience overseeing professional services or consulting delivery: SoWs, budgets, resourcing, quality and change control

Experience in multi-entity or global organizations, coordinating operating entities, shared service centers and implementation partners

Credibility with senior customer stakeholders, including C-level and executive sponsors, and the confidence to run steering committees

Solid understanding of the customer lifecycle: implementation, adoption, value realization, renewal and expansion

Strong analytical skills and the ability to use data to show progress and business impact

Familiarity with automation, AI or enterprise platforms, enough to engage credibly with architects and CoE teams

Excellent communication and stakeholder management skills, and comfort in fast-paced, ambiguous environments.

Nice to have

Background in consulting or Big 4 delivery

Certification in PMP, PRINCE2 or SAFe

Experience with Salesforce, program management tools (such as Smartsheet, Jira or Asana) and CS platforms (such as Gainsight)

#LI-CS1

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.