ICON

Study Support Assistant

Mexico · Work style not stated · Full time

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About the role

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EmployerICON
LocationMexico
Work styleWork style not stated
Employment typeFull time
Employer posted9 Oct 2026

Study Support Assistant - Hybrid - Mexico City

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Study Support Assistant at ICON, you will provide administrative and operational support for clinical studies, ensuring that all processes run smoothly and efficiently.

Location: Mexico City Office (Insurgentes - Mixcoac) - (Office with Flex = 3 day at Office x 2 Remote)

What You Will Do:

Your experience in clinical trial management will be key in delivering high-quality outcomes and mentoring colleagues.

Key responsibilities include:

Providing administrative support to study teams, including scheduling meetings, preparing study documentation, and maintaining study files.
Assisting with the coordination of study logistics, including site management, patient recruitment, and regulatory submissions.
Collaborating with cross-functional teams to ensure that all study-related tasks are completed accurately and on time.
Monitoring study progress and reporting on key metrics to support decision-making and process improvements.
Training and mentoring junior staff, promoting a culture of knowledge sharing and professional development within the team.

Show full description

Your Profile:

You will have a strong foundation in clinical trial management, with the experience to work independently and guide others.

Required qualifications and experience:

Bachelor's degree in a relevant field or equivalent experience in clinical research or healthcare administration.
Proven experience in study support or clinical trial coordination, with a solid understanding of clinical research processes.
Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Proficiency in Microsoft Office Suite and experience with clinical trial management systems (CTMS) is preferred.

#LI-DT2

#LI-Hybrid

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

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