Trumpf

Supervisor de Refacciones

Mexico · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTrumpf
LocationMexico
Work styleWork style not stated
Employment typeFull time
Employer posted2 Jun 2026

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Funciones:

Supervisar y coordinar las actividades diarias del equipo de CSR’s (Customer Service Representatives) encargados del procesamiento de cotizaciones y órdenes de venta de refacciones.
Asegurar la correcta atención y seguimiento a clientes internos y externos respecto a requerimientos de refacciones.
Supervisar el procesamiento oportuno y correcto de órdenes de venta en el sistema S/4.
Monitorear el cumplimiento de indicadores de desempeño del área (tiempos de respuesta, nivel de servicio, ventas, backlog, entre otros).
Coordinar la comunicación entre las áreas de ventas, almacén, logística, compras y servicio técnico para asegurar el suministro eficiente de refacciones.
Resolver incidencias relacionadas con pedidos, facturación, inventario, embarques y atención al cliente.
Dar seguimiento a órdenes pendientes, back orders y materiales críticos para minimizar retrasos y afectaciones al cliente.
Capacitar y apoyar al personal CSR en procesos, sistemas, políticas y atención al cliente.
Participar en juntas operativas y estratégicas para revisión de resultados y definición de acciones correctivas o preventivas.
Brindar soporte administrativo y operativo a la gerencia del área de refacciones.
Asegurar una comunicación efectiva y ambiente de trabajo colaborativo dentro del equipo.

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Requisitos:

Experiencia en la supervisión de atención de Clientes.
Conocimientos en SAP, S/4 Hanna, SIS, ETK, DMA.
Nivel de Ingles 100% Avanzado/Profesional.
Experiencia en trato con Clientes.

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